Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
![Sky Go App Mac Download Sky Go App Mac Download](/uploads/1/3/4/2/134279582/874827954.jpg)
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
Method 1: Close the Cisco VideoGuard Monitor process
Yes, Sky Go is an application that supports various platforms like Windows, Mac, Android, Firestick and even other Android-Based Smart TVs. If you have a smart TV or an Android TV then you can simply install this app from their App Store or using third-party source.
Download the free Sky Sports app for iPhone and iPad. Get the biggest and latest sports news stories and live blogs, updates on live goals as they go in and all the video highlights of the Premier League, Championship and more. Dedicated sports sections for Football, Formula 1, Boxing, Cricket, Go. The Sky Go app is available for all Sky TV customers at no extra cost, so you can watch Sky on the go on your mobile, tablet or laptop. Get Skype, free messaging and video chat app. Conference calls for up to 25 people. Download Skype for Windows, Mac or Linux today. The Sky Go app is available on a host of different platforms, including iOS and Android devices, desktop for Mac and PC, and even Xbox One and PS4 game consoles.
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
- Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
You may also want to read…
Verified safe to install
download apk 56.4 MB- Publisher:Sky Italia S.r.l.
- View in Store:Google Play
![Sky Sky](/uploads/1/3/4/2/134279582/983506871.jpg)
Google Play statistics for Sky Fai da te | ||||||||||||
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Developer | Size | Tags | Daily ratings | Total ratings | Release Date | Updated | Total installs | Score | Version | Content rating | ||
Sky Italia S.r.l. | 56.4 MB | -10 | 23,799 | 2020-01-30 | 1,000,000+ | 2.6 | 2.0.37 | Everyone |
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App Name | Developer | Size | Tags | Daily ratings | Total ratings | Release Date | Updated | Total installs | Score | Version |
---|---|---|---|---|---|---|---|---|---|---|
Programmi TV - Cisana TV | Gianluca Cisana | 14.2 MB | 11 | 37,936 | 2015-02-25 | 2020-09-18 | 1,000,000+ | 4.6 | 1.12.2 | |
Super Guida TV Gratis | IdeaSolutions S.r.l. | 10.2 MB | -1 | 80,872 | 2013-04-11 | 2020-02-18 | 1,000,000+ | 4.7 | 3.7.70 | |
Sky News: Breaking, UK, & World | Sky UK Limited | 9.1 MB | -43 | 36,598 | 2010-03-19 | 2020-08-04 | 5,000,000+ | 4.4 | 4.19.0 | |
Sky Guida TV | Sky Italia S.r.l. | 19.4 MB | 1 | 15,484 | 2011-10-13 | 2018-11-21 | 1,000,000+ | 3 | 2.4.0 | |
My Vodafone Italia | Vodafone Italia S.p.A. | 15.0 MB | -509 | 401,195 | 2016-10-03 | 2020-09-15 | 10,000,000+ | 3.4 | 12.8.0 | |
MyTIM | TelecomItalia | 91.8 MB | -73 | 121,739 | 2017-04-21 | 2020-10-14 | 10,000,000+ | 3.6 | 5.6.4 | |
Sky Sports International | Sky UK Limited | 20.7 MB | 1 | 280 | 2017-12-21 | 100,000+ | 4.5 | 1.0.0 | ||
CheBanca! | CheBanca! S.p.A. | 62.9 MB | 46 | 33,457 | 2013-03-27 | 2020-10-26 | 500,000+ | 4.4 | 3.0.1 | |
Telepass Pay | Telepass Pay | 54.3 MB | 1 | 3,562 | 2014-12-03 | 2020-10-13 | 500,000+ | 3.4 | 3.9.6 | |
Telepass | Telepass | 53.3 MB | 64 | 9,187 | 2011-10-19 | 2020-10-13 | 1,000,000+ | 3.9 | 2.14.6 | |
MyFastweb | FASTWEB S.p.A | 97.9 MB | 22 | 37,054 | 2013-09-25 | 2020-10-19 | 1,000,000+ | 4.1 | 4.4.20 | |
RaiPlay | RAI Radiotelevisione Italiana S.p.A. | 16.2 MB | -92 | 80,391 | 2012-08-31 | 2020-09-03 | 10,000,000+ | 3.7 | 3.0.17 | |
Milan News | TC&C srl | 5.6 MB | 0 | 6,178 | 2010-01-31 | 2020-02-08 | 500,000+ | 4.3 | 3.9.2 | |
SOS Fanta - Fantacalcio | Calciomercato.com | 20.7 MB | 1 | 2,023 | 2016-12-16 | 2020-02-10 | 100,000+ | 4.5 | 2.0.6 | |
Veezie.st - Enjoy your videos, easily. | TNT-Studio | 25.9 MB | 29 | 7,867 | 2017-08-19 | 2020-10-31 | 1,000,000+ | 4.1 | 3.0.7 | |
CalcioNapoli24 | CalcioNapoli24.it | 8.8 MB | 0 | 2,206 | 2013-03-11 | 2020-07-06 | 100,000+ | 3.1 | 3.6 | |
ClasseViva Studenti | Gruppo Spaggiari Parma | 8.8 MB | -37 | 45,987 | 2017-11-20 | 2020-10-12 | 1,000,000+ | 3.6 | 3.1.1 | |
Quiz Patente Ufficiale 2020 | SoftBoom | 37.7 MB | 15 | 52,183 | 2020-09-21 | 1,000,000+ | 4.6 | 11.12.14 | ||
Axios Registro Elettronico Famiglia | Axios Italia Service Srl | 4.1 MB | -5 | 17,222 | 2017-11-22 | 2020-10-29 | 1,000,000+ | 4.3 | 1.4.1 | |
MyLibretto | Lorenzo Greco | 25.7 MB | 3 | 5,074 | 2015-12-12 | 2019-03-10 | 100,000+ | 4.7 | 3.3.11 | |
I Consumi | Andriensis | 8.0 MB | 9 | 23,429 | 2019-04-06 | 500,000+ | 4.6 | 2.1.2 | ||
Targa Scan | Anna Mercurio | 2.1 MB | 3 | 1,464 | 2018-05-23 | 2020-10-10 | 500,000+ | 3.9 | 3.1 | |
Mediolanum | Banca Mediolanum | 71.1 MB | 25 | 18,653 | 2011-04-29 | 2020-10-13 | 500,000+ | 4.7 | 21.0.6 | |
Bottega Verde | BottegaVerde | 21.3 MB | 1 | 1,491 | 2012-03-29 | 2020-04-20 | 100,000+ | 3.7 | 2.2.0 | |
GOWOD | GOWOD | 39.5 MB | 2 | 455 | 2018-03-04 | 2019-10-07 | 100,000+ | 4.6 | 2.4.3 | |
MyIrancell | Irancell | 22.9 MB | 269 | 66,520 | 2015-06-16 | 2020-04-21 | 5,000,000+ | 4.2 | 2.3.0 | |
myCartaBCC | Iccrea Banca SPA | 32.9 MB | 15 | 4,633 | 2015-09-11 | 2020-10-13 | 500,000+ | 4.3 | 2.2.2 | |
RaiPlay per Android TV | RAI Radiotelevisione Italiana S.p.A. | 16.9 MB | 0 | 54 | 2015-10-27 | 2018-11-18 | 100,000+ | 2.7 | 2.1.3 | |
MyAvonAPP | beeweeb SpA | 20.6 MB | 4 | 236 | 2020-03-10 | 100,000+ | 3.3 | 1.0.7 | ||
UnipolSai Assicurazioni | UnipolSai Assicurazioni S.p.A. | 69.1 MB | 10 | 3,227 | 2015-04-23 | 2020-10-15 | 1,000,000+ | 4.4 | 3.32.7 | |
My Edison | Edison Spa | 64.8 MB | 2 | 802 | 2017-04-01 | 2020-07-27 | 100,000+ | 2.9 | 2.0.305 | |
My Singtel | Singtel Idea Factory Pte Ltd | 41.7 MB | 9 | 18,701 | 2010-09-29 | 2020-09-21 | 1,000,000+ | 3.9 | 8.3.0 | |
Netflix | Netflix, Inc. | 30.4 MB | -2 | 590 | 2016-01-06 | 2018-11-29 | 10,000,000+ | 2.8 | 6.1.1 build 2440 | |
WindCube | Wind Tre S.p.A. | 4.0 MB | 0 | 103 | 2017-09-25 | 2018-10-19 | 50,000+ | 2 | 6.3.0 | |
Fantagazzetta | Quadronica | 40.0 MB | 13 | 28,528 | 2016-04-14 | 2018-10-05 | 500,000+ | 4.5 | 2.1.11 |
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